Returns + Exchanges


We want you to love your purchase, but if you’re not fully satisfied, we’re always happy to help!

  • Exchange or store credit are available within 14 days of receiving your order on unopened and unused products. We do not offer refunds.
  • Returns and exchanges will require the buyer to cover the cost of return shipping.
  • If you're exchanging for a new item, you will be responsible for both the return shipping costs the item you’re returning, and the shipping costs for the new item.
  • Items in the sale section are FINAL SALE.

If your item arrived damaged, please email us at info@twentyseventoronto.com with photos of the damage, and we’ll be more than happy to help facilitate a return or exchange.

How to Start a Return

To start a return, click the link below to login to your customer account. 

From there, navigate to the order that contains the item(s) you'd like to return or change, and click the "Request return" button above your order summary. 

Check off the item(s) you'd like to return, and the reason(s) why, and click the "Request return" button to complete.

Once your return is approved, you will receive an email from us. From there, please carefully pack up your return, and ship to the address below:

TWENTYSEVEN PEC
271 Bloomfield Main Street
Bloomfield, Ontario
K0K 1G0

Once your return is received, we will either:

  • Issue a store credit to your customer account, for the value of the item being returned, not including any initial shipping costs
  • Process your exchange, including issuing a shipping invoice for the new item, and/or price difference between items

Have Questions? 

We're here to help! Reach out to us at info@twentyseventoronto.com :)