Covid-19 Prevention & FAQ

Twentyseven Toronto

New Guidelines and Protocols

Effective Immediately

Updated June 25 2021

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Virtual Client check-in. Please stay in your car/outside until you receive a text or e-mail letting you know we are sanitized and ready for you. 

Contact-less greetings. No hugs or handshakes ( for now!)

Virtual self-assessments. To ensure you are aren't presenting any symptoms or have been in contact with anyone that has tested Covid-19 positive you will receive your reminder email with your waiver attached.

Clients only. No extra friends or family to accompany you to your appointment. 

No walk-ins. Please call from outside to inquire.

Curb Side Pick-up. Please note the people in the retail area before entering we are limiting this to 1 person/ bubble at a time. If the area is empty, come on in and we would be happy to grab you your order! 

Sanitize upon arrival. We will provide hand sanitizer and/or direct you to a hand washing station.

Masks at all times. Guests are required to bring their own ear loop mask. Stylists must wear masks when working directly with clients.

Clean hair, please arrive to your haircut appointment with clean hair as we are avoiding blowdrying and washing as much as possible.

Complimentary beverages will be paused for now please bring your own reusable water bottle.

Card Payment Preferred, and as always receipts will be sent electronically.

Stylist stations will be 6ft apart to maintain social distancing.

Strict disinfection and sanitation measures will be carried out throughout the day.

Accessible hand sanitizer and/or hand washing stations will be available for our clients and stylists.

We have received full training on disinfection protocol and proper use of PPE.

Barbicide Certified. Every stylist will have completed additional training and received the certification.

As always tools and products will be disinfected between clients.

  

Frequently Asked Questions

I don't need my hair done, I just need some help picking a product that is right for my hair? 
You can always e-mail us any questions at info@twentyseventoronto.com, use the chat button at the bottom right hand corner, leave your email as its a real person responding and if we are doing hair we will get back to you ASAP, or come on in and shop!

How do I pick up my online order? Please note the people in the retail area before entering we are limiting this to 1 person/ bubble at a time. If the area is empty, come on in and we would be happy to grab you your order! 

Where does all of the PPE go? The PPE waste will be used to create clean renewable energy that powers our homes. The leftover ash can be used as filler in asphalt and various construction items, like brick. 

How do I book an appointment? Online using the BOOK A HAIR APPOINTMENT button

What products are you using to sanitize your tools? We have a variety of cleaning products for different tools and surfaces.

    • PREempt CS20 is a medical grade sterilant and high-level disinfectant
    • 70% Alcohol
    • Barbicide
    • PREempt CS20 Disinfectant Wipes